Privacy Policy for valentinosm.com
1. Introduction
At valentinosm.com (“we”, “our”, or “us”), we are deeply committed to protecting your privacy and upholding the highest standards of data protection. We recognize the importance of safeguarding personal data and ensuring that all processing practices comply with applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all users who access or use the website valentinosm.com, as well as individuals who communicate with us in connection with our services.
For purposes of the GDPR and other relevant privacy legislation, valentinosm.com is the Data Controller responsible for determining the purposes and means of processing your personal data.
3. Categories of Personal Data Processed
We may process various categories of personal data, depending on how you engage with our website:
a. Usage Data
Includes information such as IP addresses, browser types and versions, time zone settings, referral sources, pages visited, and interactions with the website. This data is automatically collected for diagnostic and analytics purposes.
b. Account Data
If you create an account or make a purchase, we collect details such as your full name, email address, phone number, billing address, and shipping address.
c. Profile Data
This includes data about your preferences, purchase history, saved items, browsing behavior, interest categories, and demographic data.
d. Communication Data
Covers the content and metadata of any communication between you and our support or administrative teams, including contact form submissions, support requests, and correspondence via email or phone.
e. Technical Data
Includes device type, operating system, browser plug-ins, screen resolution, and system configuration data relevant to functional access.
f. Transaction Data
Refers to billing details, payment method information (processed securely through third-party vendors), order confirmations, and delivery logistics.
g. Preference Data
Includes your preferences concerning marketing communications, newsletters, frequency of contact, and relevant product interests.
4. Legal Bases for Processing
We rely on the following legal grounds to process your personal data depending on your location and your interaction with our website:
– Legitimate Interests: For improving our website, preventing fraud, and enhancing user experience, without overriding your privacy rights.
– Contractual Necessity: Processing data required to fulfill our contractual obligations to you, such as shipping an order or responding to customer service inquiries.
– Consent: When we seek your explicit consent to send you marketing communications or process cookies beyond essential functionality.
– Legal Obligations: Processing necessary to comply with regulatory or legal requirements.
5. Your Rights
Under applicable data protection laws such as the GDPR and CCPA, you are entitled to the following rights:
– Right of Access: Obtain confirmation and a copy of personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of personal data where legally permissible.
– Right to Restriction: Request the limitation of processing under certain circumstances.
– Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another data controller.
– Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including but not limited to:
– End-to-end encryption of personal data in transit and at rest.
– Role-based access controls to restrict access to authorized personnel only.
– Regular data integrity checks and intrusion detection systems.
– Staff training on data security and privacy principles.
– Periodic security audits and compliance checks.
7. International Data Transfers
Your personal data may be transferred to and processed in jurisdictions outside of your local country. In such instances, we ensure adequate protection is in place through:
– Standard Contractual Clauses approved by relevant supervisory authorities.
– Data processing agreements with third-party service providers.
– Compliance with applicable local laws regarding cross-border data transfers.
8. Data Retention
We retain your personal data only as long as necessary for legitimate business purposes or legal obligations, including:
– Usage Data: up to 12 months for analytics and diagnostics.
– Account Data: retained as long as the account remains active.
– Transaction Data: retained up to 7 years for tax and accounting compliance.
– Communication Data: retained up to 2 years for service-related follow-up and quality assurance.
– Marketing Consent Data: maintained until withdrawal of consent.
Upon expiration of applicable retention periods, data is securely erased or anonymized.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance performance and personalize user experience. We categorize cookies as follows:
– Essential Cookies: Necessary for site functionality and secure login.
– Functional Cookies: Enable website features such as localization and saved preferences.
– Analytics Cookies: Help us understand visitor behavior and site usage.
– Performance Cookies: Measure responsiveness, load times, and system errors.
These technologies allow us to optimize operations and deliver relevant content.
10. Cookie Management and Regulatory Compliance
You may manage your cookie preferences through your browser settings or via the cookie consent banner displayed upon first visit to valentinosm.com. We comply with the GDPR’s “prior consent” requirement and provide the ability to opt-in before enabling non-essential cookies. CCPA users may also exercise their “Do Not Sell My Personal Information” rights via designated links on our site or by emailing [email protected].
11. Special Protections for Children Under 13
valentinosm.com does not knowingly collect or solicit personal data from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected]. We will take immediate steps to delete such data.
12. Policy Updates and User Notifications
We reserve the right to amend or update this Privacy Policy at our discretion. Where appropriate, material changes will be communicated via prominent notices on our website or direct communication. Continued use of valentinosm.com following any updates signifies your acceptance of those changes.
13. Contact Information
If you have questions, requests, or concerns regarding your privacy or this policy, you may contact us at:
Email: [email protected]
Website: https://valentinosm.com
We are firmly committed to protecting your data and upholding the rights and freedoms granted to you under governing privacy regulations. Please reach out if you have any questions or require assistance concerning your personal information.